About This Blog

This blog is about recurrent problems with the Los Angeles County Metropolitan Transportation Authority's public transit system. My particular crusade involves flagship line 910 (the "Silver Line") and its persistent, institutional unreliability after 9 PM.


I have been dealing directly and in good faith with Metro for some time now on this issue, but that private dialog has not resulted in any improvement in service. I started this blog in an attempt to provide another more public source of motivation for Metro to address their systemic failures.


Below I have posted my entire email exchange with Metro on this subject, and I will continue to update as the saga continues. The correspondence begins in November of 2011 only because that is when I discovered how to contact customer service. The problems with the silver line (and its transitway predecessors) started well before then. This email chain is unedited, except that I redacted my own name and contact info, and I removed redundant quotes of previous messages. Names and email addresses of Metro personnel have not been removed. I encourage you to contact them with your own thoughts. Also, feel free to leave comments here. I will probably delete anything vacuous or off topic, but if you have other complaints that aren't getting any traction, or if you have any suggestions that might improve service, please let me know.


For new visitors, the best way to read this blog is chronologically from bottom to top. The earliest entry is dated 2011-11-30. Since I can't seem to force all the posts onto one page, you'll have to start by clicking "2011" in the "Blog Archive" just below, or scroll all the way down and click "Older Posts."


Enjoy...

2012-03-13

From: HorneT@metro.net
Subject: RE: silver line MIA
Date: March 13, 2012 15:32:58 PDT
To: fixmetro

Dear Mr. FixMetro
Our Service Planning Manager responds to your question with the following:

Patrons are supposed to wait on Figueroa and 117th St. stop.  This stop is located under the 105 Freeway.  It is a regular stop location for Line 81 as well.

Tom Horne
Manager, Customer Relations
(213) 922-7015

-----Original Message-----
From: Horne, Tom 
Sent: Monday, March 12, 2012 12:44 PM
To: Page, Scott
Subject: FW: silver line MIA

Scott
Where is the bus suppose to stop???

Tom Horne
Manager,Customer Relations
213.922.7015
-----Original Message-----
From: Customer Relations 
Sent: Friday, March 09, 2012 10:27 AM
To: Horne, Tom
Subject: FW: silver line MIA

FYI


Metro Customer Relations
Karen Kern
213-922-2345

[...]
Posted by fixmetro

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