About This Blog

This blog is about recurrent problems with the Los Angeles County Metropolitan Transportation Authority's public transit system. My particular crusade involves flagship line 910 (the "Silver Line") and its persistent, institutional unreliability after 9 PM.

I have been dealing directly and in good faith with Metro for some time now on this issue, but that private dialog has not resulted in any improvement in service. I started this blog in an attempt to provide another more public source of motivation for Metro to address their systemic failures.

Below I have posted my entire email exchange with Metro on this subject, and I will continue to update as the saga continues. The correspondence begins in November of 2011 only because that is when I discovered how to contact customer service. The problems with the silver line (and its transitway predecessors) started well before then. This email chain is unedited, except that I redacted my own name and contact info, and I removed redundant quotes of previous messages. Names and email addresses of Metro personnel have not been removed. I encourage you to contact them with your own thoughts. Also, feel free to leave comments here. I will probably delete anything vacuous or off topic, but if you have other complaints that aren't getting any traction, or if you have any suggestions that might improve service, please let me know.

For new visitors, the best way to read this blog is chronologically from bottom to top. The earliest entry is dated 2011-11-30. Since I can't seem to force all the posts onto one page, you'll have to start by clicking "2011" in the "Blog Archive" just below, or scroll all the way down and click "Older Posts."



From: fixmetro
Subject: silver line MIA
Date: November 30, 2011 22:50:38 PST
To: customerrelations@metro.net
Cc: boardsecretary@metro.net

The northbound silver line bus that is supposed to stop at harbor freeway station at 9:33 pm never came (nov 30, 2011). I was there from about 9:14 to about 9:50, at which point I checked nextbus and it said the next northbound bus was 20 minutes out. I gave up and went green-blue-red to union station instead. This is not the first time this has happened. Metro has basically eliminated every other freeway bus that connects union station to the green line. If your sole remaining line is unreliable, it sends the message that you don't care about your customers. 

If your drivers can't be bothered to actually make their runs or if your managers can't assure that they do, I'm sure there are plenty of qualified unemployed people out there who could happily switch places and do a better job. 

I take metro by choice. I could drive to and from work in about 1/4 of the time it takes me on metro, and snafus like this make that ratio even worse. Correct me if I'm wrong, but I believe part of your mission is to reduce the number of single-occupant vehicles on the road (ie, to attract and retain customers like me). Treating your customers as if they are stuck with you and have no other choices will pretty much guarantee that your only remaining customers are stuck with you because they have no other choices. 

Anyway, I'll be holding my breath, waiting to hear back from you about why there was no bus tonight and about how you are going to ensure that this doesn't happen again.