About This Blog

This blog is about recurrent problems with the Los Angeles County Metropolitan Transportation Authority's public transit system. My particular crusade involves flagship line 910 (the "Silver Line") and its persistent, institutional unreliability after 9 PM.

I have been dealing directly and in good faith with Metro for some time now on this issue, but that private dialog has not resulted in any improvement in service. I started this blog in an attempt to provide another more public source of motivation for Metro to address their systemic failures.

Below I have posted my entire email exchange with Metro on this subject, and I will continue to update as the saga continues. The correspondence begins in November of 2011 only because that is when I discovered how to contact customer service. The problems with the silver line (and its transitway predecessors) started well before then. This email chain is unedited, except that I redacted my own name and contact info, and I removed redundant quotes of previous messages. Names and email addresses of Metro personnel have not been removed. I encourage you to contact them with your own thoughts. Also, feel free to leave comments here. I will probably delete anything vacuous or off topic, but if you have other complaints that aren't getting any traction, or if you have any suggestions that might improve service, please let me know.

For new visitors, the best way to read this blog is chronologically from bottom to top. The earliest entry is dated 2011-11-30. Since I can't seem to force all the posts onto one page, you'll have to start by clicking "2011" in the "Blog Archive" just below, or scroll all the way down and click "Older Posts."



From: fixmetro
Subject: Re: silver line MIA
Date: February 28, 2012 22:05:37 PST
To: HorneT@metro.net
Cc: BoardSecretary@metro.net, borja.leon@lacity.org, SOTOPA@metro.net, ALARCONR@METRO.NET

I was about to write another complaint about a bus not coming, but I think I'll just resend the message below. The same exact thing just happened again. And the incident in the email below is NOT even the last time this occurred. 

Please tell me the address to submit my cab fare reimbursement. Take it out of your driver's paycheck. Or I'll take a free EZ pass. Your choice. 

By the way, I'm still waiting to hear why there was no bus on November 30th. 

[forwarded email deleted]


From: CustomerRelations@metro.net
Subject: RE: Yet another silver line problem
Date: February 14, 2012 09:56:48 PST
To: fixmetro

Mr. FixMetro,

Thank you for contacting Metro Customer Relations. I do apologize for the continued difficulties you have experienced with the Silver Line. Please know that our Vehicle Operations Staff will be monitoring the area to ensure that signage is correct and that our operators are following procedure during the construction phase. If you experience any further issues, please let me know.

Richard Saldivar
Metro Customer Relations


From: fixmetro
Subject: Yet another silver line problem
Date: February 7, 2012 22:45:44 PST
To: customerrelations@metro.net

I don't know why I keep sending complaints into the void... I guess it's cathartic. Anyway, here's another complaint for you to ignore. 

Tonight, 2/7/12, the northbound silver line scheduled to arrive at harbor fwy station at 10:02 pm apparently arrived on the freeway level. I only know this because someone who got off it happened to see me waiting on the street level (where I am SUPPOSED TO BE after 10, due to the nightly harbor transitway closure, right?). It's a good thing for me that your customers occasionally show concern for other customers, because time after time, your drivers show nothing but disregard for us. 

Please instruct your harbor transitway drivers that if the signs say to wait for the bus on the street level after 10, then they need to be on the street level after 10. This is not optional. People get ON buses, not just OFF. Thank you.