About This Blog

This blog is about recurrent problems with the Los Angeles County Metropolitan Transportation Authority's public transit system. My particular crusade involves flagship line 910 (the "Silver Line") and its persistent, institutional unreliability after 9 PM.

I have been dealing directly and in good faith with Metro for some time now on this issue, but that private dialog has not resulted in any improvement in service. I started this blog in an attempt to provide another more public source of motivation for Metro to address their systemic failures.

Below I have posted my entire email exchange with Metro on this subject, and I will continue to update as the saga continues. The correspondence begins in November of 2011 only because that is when I discovered how to contact customer service. The problems with the silver line (and its transitway predecessors) started well before then. This email chain is unedited, except that I redacted my own name and contact info, and I removed redundant quotes of previous messages. Names and email addresses of Metro personnel have not been removed. I encourage you to contact them with your own thoughts. Also, feel free to leave comments here. I will probably delete anything vacuous or off topic, but if you have other complaints that aren't getting any traction, or if you have any suggestions that might improve service, please let me know.

For new visitors, the best way to read this blog is chronologically from bottom to top. The earliest entry is dated 2011-11-30. Since I can't seem to force all the posts onto one page, you'll have to start by clicking "2011" in the "Blog Archive" just below, or scroll all the way down and click "Older Posts."



From: HorneT@metro.net
Subject: FW: silver line MIA
Date: June 29, 2012 11:21:36 PDT
To: fixmetro
Cc: BoardSecretary@metro.net, borja.leon@lacity.org, AlejandroF@metro.net

Dear Mr. FixMetro:
On behalf of Metro please accept our apology for any hardship associated with the Silver Line problems you experienced.

A Metro Supervisor assigned to the investigation advises that an on site check revealed that Cal Trans is closing the Harbor Transit way at app. 9:20pm, instead of at 10pm as agreed and as noted in detour notice number 11-0082 (6th Revision).  Accordingly, buses were detouring early via Figueroa and leaving passengers waiting upstairs on the transit way.  A Metro representative was there last night to make one of the buses get on the transit way at the Green line station, where the operator was able to pick-up the patrons at the Harbor Station. She is posting the revised notices as we speak, informing patrons to begin waiting for buses down on Figueroa beginning at 9pm, instead of 10pm.  In addition to these efforts the Bus Operations controller will put our a verbal message reminding operators to use the detour route beginning at 9:00 PM.  We will continue to monitor the location to ensure scheduled on-time performance.  Please let me know if you experience any Silver Line problem.

Tom Horne
Customer Relations

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