About This Blog

This blog is about recurrent problems with the Los Angeles County Metropolitan Transportation Authority's public transit system. My particular crusade involves flagship line 910 (the "Silver Line") and its persistent, institutional unreliability after 9 PM.

I have been dealing directly and in good faith with Metro for some time now on this issue, but that private dialog has not resulted in any improvement in service. I started this blog in an attempt to provide another more public source of motivation for Metro to address their systemic failures.

Below I have posted my entire email exchange with Metro on this subject, and I will continue to update as the saga continues. The correspondence begins in November of 2011 only because that is when I discovered how to contact customer service. The problems with the silver line (and its transitway predecessors) started well before then. This email chain is unedited, except that I redacted my own name and contact info, and I removed redundant quotes of previous messages. Names and email addresses of Metro personnel have not been removed. I encourage you to contact them with your own thoughts. Also, feel free to leave comments here. I will probably delete anything vacuous or off topic, but if you have other complaints that aren't getting any traction, or if you have any suggestions that might improve service, please let me know.

For new visitors, the best way to read this blog is chronologically from bottom to top. The earliest entry is dated 2011-11-30. Since I can't seem to force all the posts onto one page, you'll have to start by clicking "2011" in the "Blog Archive" just below, or scroll all the way down and click "Older Posts."



From: fixmetro
Subject: issue with metro silver line
Date: August 25, 2012 22:16:34 PDT
To: john.fasana@gmail.com

Hello Mr. Fasana. I am writing to ask for your help with a serious reliability problem with the metro silver line (i.e., bus line 910).

In a nutshell, there is a longstanding detour due to late night construction on the harbor transitway, and it seems that the nighttime silver line drivers are not adhering to published detour start times. The result is that buses are not showing up at their proper locations and patrons are being repeatedly stranded --- either at the normal stops when the drivers detour early, or at the detour stops when the drivers fail to take the detour as scheduled.

I have been in contact with metro customer service and senior management (including Frank Alejandro) trying to get this problem fixed for the better part of a year now, with little success. Metro has investigated this issue and has implemented some changes, but the problem has only gotten worse. I have contacted Michael Antonovich's office, but their involvement does not seem to have had much effect either.

I have posted all of my correspondence related to this issue on a blog:
Please check it out if you would like more details on the situation so far. Or let me know if I can answer any questions.

I know metro is frying a lot of big fish right now, but this is a very fixable problem. Any pressure you can bring to bear would be greatly appreciated. Thank you.


1 comment:

  1. In the interest of full disclosure, I feel I should mention that it turns out I have an "in" with metro board member John Fasana. I have never met the man, but as I was looking into contacting him, I realized that we have sort of a friend-of-a-friend connection. I'm sure he would have helped out regardless, but I did get our mutual friend to ask him to look out for my email.