About This Blog

This blog is about recurrent problems with the Los Angeles County Metropolitan Transportation Authority's public transit system. My particular crusade involves flagship line 910 (the "Silver Line") and its persistent, institutional unreliability after 9 PM.

I have been dealing directly and in good faith with Metro for some time now on this issue, but that private dialog has not resulted in any improvement in service. I started this blog in an attempt to provide another more public source of motivation for Metro to address their systemic failures.

Below I have posted my entire email exchange with Metro on this subject, and I will continue to update as the saga continues. The correspondence begins in November of 2011 only because that is when I discovered how to contact customer service. The problems with the silver line (and its transitway predecessors) started well before then. This email chain is unedited, except that I redacted my own name and contact info, and I removed redundant quotes of previous messages. Names and email addresses of Metro personnel have not been removed. I encourage you to contact them with your own thoughts. Also, feel free to leave comments here. I will probably delete anything vacuous or off topic, but if you have other complaints that aren't getting any traction, or if you have any suggestions that might improve service, please let me know.

For new visitors, the best way to read this blog is chronologically from bottom to top. The earliest entry is dated 2011-11-30. Since I can't seem to force all the posts onto one page, you'll have to start by clicking "2011" in the "Blog Archive" just below, or scroll all the way down and click "Older Posts."



From: john.fasana@gmail.com
Subject: Re: issue with metro silver line
Date: October 6, 2012 17:39:34 PDT
To: fixmetro
Cc: leahya@metro.net, alejandrof@metro.net, johnsondeb@metro.net, woodsonj@metro.net, aleahy@metro.net, echternachm@metro.net, mcano@lacbos.org, kbarger@lacbos.org, nbjornse7@gmail.com, wigginss@metro.net, HorneT@metro.net, mtacac.chair@ymail.com

Hi Mr. FixMetro!

I have not been told the situation is fixed.  In fact, I have not received any update at all in response to your previous email.  I have spoken to Metro Board Chair Antonovich's office and he has agreed to placing this issue on the October 18th System Safety and Operations Committee agenda.  The meeting will be at noon on that day.  If you can make the meeting and describe the situation that would be great.  If you can not make the meeting, we still will pursue this issue.

Also, I have been in contact with Neil Bjornsen, Chair of the Citizens Advisory Committee at Metro.  He also will be pursuing this issue.  I have copied Neil on this email.  He has some ideas and he may contact you to obtain additional information on the situation you describe.

I understand there has been construction on the 110 due to the Metro Express Lanes project that may be contributing to the issues on the Silver Line.   This work should be completed relatively soon and I will find out more about the actual timeframe involved.  That having been said, this does not excuse the reliability issues you have observed, and I apologize for our non-responsiveness.  

I will update you within the next week whether or not I have anything new to report leading up to the October 18th meeting.

Thank you for your patience,

John Fasana

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