About This Blog

This blog is about recurrent problems with the Los Angeles County Metropolitan Transportation Authority's public transit system. My particular crusade involves flagship line 910 (the "Silver Line") and its persistent, institutional unreliability after 9 PM.

I have been dealing directly and in good faith with Metro for some time now on this issue, but that private dialog has not resulted in any improvement in service. I started this blog in an attempt to provide another more public source of motivation for Metro to address their systemic failures.

Below I have posted my entire email exchange with Metro on this subject, and I will continue to update as the saga continues. The correspondence begins in November of 2011 only because that is when I discovered how to contact customer service. The problems with the silver line (and its transitway predecessors) started well before then. This email chain is unedited, except that I redacted my own name and contact info, and I removed redundant quotes of previous messages. Names and email addresses of Metro personnel have not been removed. I encourage you to contact them with your own thoughts. Also, feel free to leave comments here. I will probably delete anything vacuous or off topic, but if you have other complaints that aren't getting any traction, or if you have any suggestions that might improve service, please let me know.

For new visitors, the best way to read this blog is chronologically from bottom to top. The earliest entry is dated 2011-11-30. Since I can't seem to force all the posts onto one page, you'll have to start by clicking "2011" in the "Blog Archive" just below, or scroll all the way down and click "Older Posts."



From: fixmetro
Subject: metro issue
Date: July 16, 2012 16:47:17 PDT
To: snemer@bos.co.la.ca.us

Hello Ms. Nemer. I am a constituent from ******. I am writing about a protracted problem I (and others) have been having with Metro, and I am hoping the supervisor's office can help get things moving in the right direction.

The problem involves chronic unreliability on the silver line (bus line 910) after 9 PM. This is not about on-time performance; this is about scheduled buses not showing up at all about 50% of the time (by my recent sampling) at harbor freeway station, where the silver line connects to the green line. I have had a long dialog about this with metro customer service and senior management. They have apparently attempted to address the problem, but their efforts have been halfhearted and unsuccessful, despite this issue apparently having the attention of "the 25th floor." Since nighttime riders tend to be more disenfranchised, I suspect that many stranded patrons are not contacting customer service as I have, and that metro is disinclined to take the problem seriously enough to fix it.

In addition to customer service, I have corresponded directly with Bob Holland (Service Operations Superintendent) and I know Frank Alejandro (Chief Operations Officer) is aware of the problem. And yet it persists. I am sure that involvement of Mr. Antonovich would go a long way towards achieving some final, constructive resolution.

If you would like more details, I just posted my entire email chain with metro on a blog:


If you have a few minutes, please check it out. I promise, it's an entertaining read.

Thank you for your help.


No comments:

Post a Comment