About This Blog

This blog is about recurrent problems with the Los Angeles County Metropolitan Transportation Authority's public transit system. My particular crusade involves flagship line 910 (the "Silver Line") and its persistent, institutional unreliability after 9 PM.


I have been dealing directly and in good faith with Metro for some time now on this issue, but that private dialog has not resulted in any improvement in service. I started this blog in an attempt to provide another more public source of motivation for Metro to address their systemic failures.


Below I have posted my entire email exchange with Metro on this subject, and I will continue to update as the saga continues. The correspondence begins in November of 2011 only because that is when I discovered how to contact customer service. The problems with the silver line (and its transitway predecessors) started well before then. This email chain is unedited, except that I redacted my own name and contact info, and I removed redundant quotes of previous messages. Names and email addresses of Metro personnel have not been removed. I encourage you to contact them with your own thoughts. Also, feel free to leave comments here. I will probably delete anything vacuous or off topic, but if you have other complaints that aren't getting any traction, or if you have any suggestions that might improve service, please let me know.


For new visitors, the best way to read this blog is chronologically from bottom to top. The earliest entry is dated 2011-11-30. Since I can't seem to force all the posts onto one page, you'll have to start by clicking "2011" in the "Blog Archive" just below, or scroll all the way down and click "Older Posts."


Enjoy...

2012-07-17


From: fixmetro
Subject: RE: metro issue
Date: July 17, 2012 20:06:06 PDT
To: MCano@lacbos.org
Cc: snemer@lacbos.org, kbarger@lacbos.org

Hi Michael (and Sussy). Thanks for getting back to me so quickly. I appreciate your conscientious offer to keep me anonymous, but that will not be necessary when dealing directly with metro. They all know my name already, and I said in my last message to them that I was going to contact my supervisor's office (incidentally, I also mentioned resorting to the internet and driving my single-occupant vehicle to work, both of which I have also followed through on). Anyway, Mr. Alejandro was already copied on most of those emails on the blog, and he appears in the email chain dated 2012-07-02, ordering James Woodson and Robert Holland to get back to me. So feel free to forward all of this to anyone at metro.

Although I am generally a very private person, the blog is deliberately very public. I removed my name and personal email address because my identity is irrelevant. That said, since you are a public person, I hope you won't mind if I end up posting our correspondence as well...

Posted by fixmetro

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