About This Blog

This blog is about recurrent problems with the Los Angeles County Metropolitan Transportation Authority's public transit system. My particular crusade involves flagship line 910 (the "Silver Line") and its persistent, institutional unreliability after 9 PM.

I have been dealing directly and in good faith with Metro for some time now on this issue, but that private dialog has not resulted in any improvement in service. I started this blog in an attempt to provide another more public source of motivation for Metro to address their systemic failures.

Below I have posted my entire email exchange with Metro on this subject, and I will continue to update as the saga continues. The correspondence begins in November of 2011 only because that is when I discovered how to contact customer service. The problems with the silver line (and its transitway predecessors) started well before then. This email chain is unedited, except that I redacted my own name and contact info, and I removed redundant quotes of previous messages. Names and email addresses of Metro personnel have not been removed. I encourage you to contact them with your own thoughts. Also, feel free to leave comments here. I will probably delete anything vacuous or off topic, but if you have other complaints that aren't getting any traction, or if you have any suggestions that might improve service, please let me know.

For new visitors, the best way to read this blog is chronologically from bottom to top. The earliest entry is dated 2011-11-30. Since I can't seem to force all the posts onto one page, you'll have to start by clicking "2011" in the "Blog Archive" just below, or scroll all the way down and click "Older Posts."



Subject: FW: silver line MIA
From: HorneT@metro.net
Date: July 16, 2012 15:47:21 PDT
To: fixmetro

Dear Mr. FixMetro

This is a follow-up to my previous reply and designed to keep you abreast of our efforts to make this service responsive to your needs.  I am cautiously optimistic that our most recent efforts will have a very positive impact of service delivery.  Firstly, there has been some confusion by operators as to where the detours apply; one operator was thoroughly confused due to two different detours on the line; he has been instructed.  The other operator was off FRI/SAT and will be interviewed later by the Asst Manager.

We have taken additional steps to prevent future incidents by having an Asst Manager research the operator(s) assigned on a DAILY basis and place a personal note on their check-in message and on the paddle board (this is the listing of stops and special instructions as needed).

Please keep me posted in terms of on-time performance.  Again, my apology for the hardship you have experienced.

Tom Horne
Manage, Customer Relations

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